ATC Standards and Definitions

You can get ATC (Access to Care) info from

Access to Care Standards (ATC) is the time period within which you should receive care for injury or illness. ATC Standards at FAHC are as follows:

  • Urgent Care (Acute): illness or injury that has the potential to worsen if professional medical care is not received within 24 hours.
    • ATC Standard: within 24 hours
  • Routine Primary Care: includes general office visits for the treatment of symptoms of chronic illnesses and diseases and re-evaluation care for an ongoing medical condition.
    • ATC Standard: within 7 days
  • Established Primary Care: Routine care which includes preventive care measures to help keep you healthy and follow-up care.
    • ATC Standard: no time limit
  • Specialty Care: focuses on a specific area of medicine e.g. Orthopedics, generally defined as care that a primary care manager is not able to provide.
    • ATC Standard: within 28 days
You will receive all routine and primary health care from your PCM and he/she will refer you to specialty care when necessary. You are entitled to access to care within these specific time frames: Acute/Urgent Care appointments within 24 hours Routine Care appointments within 7 days Specialty Care or Wellness appointments within 28 days

Acute/Urgent Care is for an illness or injury that would not result in further disability or death if not treated immediately, but does require professional attention within 24 hours. You would require urgent care for conditions such as a sprain, sore throat, or rising temperature that have the potential to develop into an emergency if treatment is delayed longer than 24 hours. Routine (Primary) Care includes general office visits for the treatment of symptoms, chronic or acute illnesses and diseases, and follow-up care for an ongoing medical condition. Routine care also includes preventive care measures to help keep you healthy. Specialty Care is for those times you need to see a specialist for a diagnosis or treatment that your PCM cannot provide. Your PCM will provide referrals to access services from specialty providers and will coordinate the referral request with Humana Military when necessary. Wellness Care includes health maintenance care such as physical examinations, periodic health examinations, health screenings, and well child care.

Emergency Care is defined as a medical, maternity, or psychiatric condition that would lead a "prudent layperson" (someone who has average knowledge of health and medicine) to believe that a serious medical condition exists, or the absence of immediate medical attention would result in a threat to life, limb, or eyesight, or when the person has painful symptoms requiring immediate attention to relieve suffering. If you need emergency care, go to the nearest emergency room or call 911. For questions or concerns on access standards, ask to speak with the Office Manager or NCOIC. If you need further assistance, please see the Patient Advocate (page 33).

A telephone consultation is Reynolds' systematic method of addressing patient's medical needs when appointments are not available with their assigned PCM. Patients may directly request a telephone consultation when they prefer to speak with their PCM or nurse for medication refills, test results or general health questions. If there are no appointments available or if the patient is requesting a telephone consult directly, the CAS clerk will create an electronic telephone consultation and submit it to the nurse of the patient's PCM. The clinic staff will make every effort to respond to telephone consultations on the day they are received.

For questions or concerns on access standards, ask to speak with the Office Manager of your primary care clinic. If you need further assistance, please see the Patient Advocate.

Other Announcements

1/22/2018 - Furlough Message

Beneficiaries of Fox Army Health Center,

We will continue to provide the highest quality of care, while operating under constraints of the mandatory furloughs. Safe and quality patient care is our number one priority and it will never be compromised.

At this time, we kindly ask your patience and indulgence as we work through staffing adjustments necessitated by the mandatory furloughs. We will provide daily updates when needed through the following sources:

FAHC Public Website
FAHC Facebook Page
FAHC Twitter Account

For after-hour care, beneficiaries may call the Advice Nurses at (256) 955-8888 or 1-800-223-9531 to provide care advice. Fox is an ambulatory care clinic and does not have an emergency room. In an emergency, dial 911.

2/28/2017 - How to dispose of Expired, Unused, or Unwanted Medicine

How to dispose of Expired, Unused, or Unwanted Medicine: MEDSAFE Info Sheet

12/23/2015 - Diabetes Self-Management Seminar

Attend our monthly Diabetes Self-Management Seminar to learn more about diabetes and how to properly manage it. The seminar is every 3rd Thursday of the month from 0745 – 1600. The seminar is Free to anyone with Arsenal access.

Click here to access the Diabetes Self-Management Seminar Flyer

9/4/2015 - Tetanus-Diphtheria-Acellular Pertussis (Tdap) Vaccine

This information applies to the following beneficiaries of Fox Army Health Center: active duty family members, and military retirees family members.
All students 11 and older entering the sixth grade in Alabama schools must have a tetanus-Diphtheria-acellular pertussis (Tdap) vaccine. This is required because of the change from tetanus-diphtheria (Td) to (Tdap) vaccine. The Tdap vaccine will protect adolescents form pertussis and keep them from spreading the disease to siblings, other family members, and other students.

In addition to receiving the shots on a walk-in basis from 0800-1530 Hours at Fox Army Health Center, you may obtain the shots at the Madison Health Department or from you private physican.

For additional information concerning the shots, please visit the following websites:

ADPH website

Centers for Disease Control and Prevention-Hompage

Thank you for choosing Fox!

9/4/2015 - Influenza Prevention and Mitigation Methods

With the increased coverage of the influenza outbreak, many are wondering what, if anything, can be done to prevent getting sick. The links below have good information and actions individuals can take to mitigate the spread of the flu. In addition, the link tells you how to care for yourself or a family member who gets sick.